We will contact you through email and phone call only. Which will consider contact via email first and will notify the purpose of communication every time.
If you would like to contact us regarding product or other issues, you can email or call to the contact info at Contact Us page, we will answer within 24 hours.
2.1 When visiting our websites, our web servers temporarily record technical details of the device used to access our websites, such as the browser type used, the operating system installed and device settings. In addition, we record your IP address and, if you have accessed our websites from a device such as a mobile telephone, the Unique Device Identifier of your device. Further, our Web server collects certain data that is automatically transmitted by your Web browser. This data includes:
The name of your Internet service provider
The address of the website from which you have visited our site
The sub-pages of our website you visit
The date, time and length of your visit
2.2 When you make a purchase, we record your billing and shipping address for transactional purposes. However, we do not store your credit card or other payment details.
2.3 When you subscribe to our eNewsletter, we collect your name, contact details, gender, and any other information should you wish to provide to us for more customized service on best fit products.
2.4 When you register for an account, we record the information you provide us, such as your order history, product preferences, product reviews, and any other details which you add to your profile.
2.5 When you submit anything through our Enquiry Form, we store your contact details for the purposes of following up and answering your questions.
2.6 When you contact our Customer Service Team, we may record the details of the interaction in order to trace your inquiry and better serve your needs.
3.2 Cookies make it possible to identify you as a specific customer and to store your personal preferences when using our website and your technical information. The main benefit for you is that you do not have to enter the information contained in the cookies every time you visit our website. If, however, you enter personal information on our website, this may be associated with the data stored in the cookies. Operators of other websites have no access to these files.
3.3 We use Google Analytics on our websites. This is a web analysis service offered by Google Inc. that enables the collection of detailed statistics on website traffic and its sources. We use Google Analytics solely for statistical purposes, such as in order to track how many users have clicked on a particular item of product information. Google Analytics is based on cookies and records information about your use of our websites including your IP address. To prevent users from being identified by their IP addresses, we use a specialized code to ensure that your IP address is recorded solely in a truncated (and therefore anonymous) form. It is no longer possible to identify individual users with this truncated IP address. The information recorded by Google Analytics is transmitted to Google Inc. based in the United States. Google is self-certified under the Privacy Shield to provide an adequate protection of your personal data under EU law. You can prevent that data from being collected and transferred to Google Inc. by downloading and installing the plug-in available at the following link: tools.google.com/dlpage/gaoptout.
We use your data to enable you to visit our websites and to create anonymous usage statistics based on the automatically transmitted data, which enable us to track the use of our websites and to tailor them to your needs. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.
We is committed to protecting our customer’s privacy. When you submit anything through our Enquiry Form, your personal data and transaction info are kept confidential.
We transmit personal data collected in connection with the handling of orders to service providers who help us process your orders. In particular, this pertains to providers of credit card billing services, insofar as it is necessary to transmit the data for the purpose of payment processing. We also disclose personal data under the following circumstances:
• With other companies as necessary for the operation of our site.
• With our suppliers and service providers working for us, such as payment processors and delivery/logistics companies.
• With our professional and legal advisors.
• With third parties engaged in fraud prevention and detection.
With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
We has the process to make sure that your information is correct and update. But we also can update your info from your request by
Correct your info by yourself at My Account
Email your updated info to us.